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at1971 is clear about what data we collect, why we collect it, and how you can review or update it through your account. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to operate it: your registration details, login activity, transaction records, and device data. Transaction records include activity linked to your bKash, Nagad, or Rocket wallet where you use those rails to fund or withdraw from your account. We use this data to keep your account running, verify transactions, and respond to your support requests. We do not sell your personal information to third parties. Data is retained for as long as your account is active and for the period required under applicable law in your eligible region. If you close your account, we will retain only what we are legally required to keep and remove the rest in line with our internal retention schedule. Bangladesh-based access to our platform is subject to local law and eligible regions; we do not make legal certainty claims about availability. Where third-party payment processors handle a transaction, their own privacy terms apply to that leg of the process. We encourage you to review those terms when you link a wallet. Any material change to this policy will be communicated through your account notification area before it takes effect.
Transaction data tied to bKash deposits or withdrawals is recorded in your account history and retained per our data schedule.
Nagad wallet activity appears in your transaction log. The Nagad processor's own privacy terms govern their side of the transfer.
Rocket payment records are stored in your account and accessible from the transaction history section when you are signed in.
This policy applies to data we hold directly. Some areas — like third-party payment processors or external links — fall outside it. Here is a clear breakdown of what is inside and outside our scope.
Covered. We record login events, device type, and session data to protect your account and detect unusual activity.
Partially covered. We hold your transaction records on our side. The payment processor — bKash, Nagad, or Rocket — holds their own records under their own policy.
Covered. We collect anonymised browsing data within our platform to improve navigation and load performance on mobile.
Not covered. Any external site or service you reach from our platform operates under its own privacy terms, which we do not control.
You have real choices about the data we hold. Sign in and open the Account Settings section to review the personal details we have on file — your registered name, contact information, and linked payment methods. If something is wrong or out of date, you can edit it directly from that screen or submit a correction request through our support channel. If you want to know exactly what data we hold about you, send a request to our support team via the contact route listed in the Support section below; we will respond within the timeframe required under applicable law for your eligible region. Closing your account is also an option available from Account Settings. We will process the closure and remove data that is not subject to a legal retention requirement. None of these steps require you to contact a third party — everything starts inside your signed-in account area.
Open Account Settings after signing in to see your registered details, transaction history, and linked wallet entries.
Edit your name, contact information, or linked payment method directly in Account Settings, or raise a correction request with support.
Contact our support team to ask what personal data we hold. We respond within the period required by applicable law in your eligible region.
Account closure is available from Account Settings. Data not subject to legal retention is removed after the closure is processed.
If you have a question about this policy, want to raise a data concern, or need to request a correction, use the contact routes below. We do not publish operating hours or response-time commitments we cannot verify — but every request submitted through these channels is logged and handled.
Open the chat widget from any page while signed in to raise a privacy question directly with our support team.
Send your data or policy question to our published support email address, found in the Help section of your account.
The Help section inside your signed-in account lists current contact routes and links to published policy documents.
Our approach to data handling is built around keeping your information accurate, accessible to you, and protected from unauthorised access. Here is what that looks like in practice.
We use session cookies to keep you signed in and functional cookies to remember your preferences. You can manage cookie settings from your browser. We do not use cookies to sell your data to advertisers.
Login activity is monitored for unusual patterns. If we detect something unexpected, we may prompt you to verify your identity through the method shown in your account security settings.
We keep your account data for as long as your account is active and for the period required by applicable law in your eligible region. Data outside that window is removed on our internal schedule.
To update data we cannot edit on your behalf, or to request deletion of data not subject to legal retention, contact us through the support routes listed in the section above.
These are the questions we hear most often about how we handle your data and what you can do about it.
We collect your registration details, login and session data, device information, and transaction records. If you use bKash, Nagad, or Rocket, we record the transaction on our side; the payment processor holds their own record under their own policy.
Yes. Sign in and open Account Settings to review your registered details and transaction history. For a full data summary, contact our support team through the Help section; we respond within the timeframe required by applicable law in your eligible region.
Open Account Settings after signing in and edit the relevant field directly. If the field is not editable from that screen, submit a correction request through our live chat or email support channel and we will update it on your behalf.
We do not sell your personal data. We share data only where necessary to process a transaction — for example, with bKash, Nagad, or Rocket when you use those wallets — or where required by applicable law. Each processor operates under its own privacy terms.
After closure, we remove data that is not subject to a legal retention requirement. Data we are legally required to keep is held only for the mandated period and then deleted. The closure option is available directly from Account Settings.
Yes. Access to our platform depends on your local law and eligible regions. We do not make legal certainty claims about availability. Check the terms and eligibility information in your account area for the current position in your region.